WASHINGTON — The U.S. Department of Veterans Affairs announced that Veteran trust in VA has reached an all-time high of 80.4% — up from 55% when the survey began in 2016. This is based on a survey of 38,293 Veterans who used a wide range of VA services between January 1 – March 31, including health care, disability compensation benefits, memorial affairs, the GI Bill, home loans, and more. Those Veterans were asked whether they “trust VA to fulfill our country’s commitment to Veterans.”
This Veteran Signals or “VSignals” survey, which VA conducts and publishes every quarter, also measures the overall ease, effectiveness, and emotional resonance experienced by Veterans when they interact with VA. Between January 1 and March 31, ease scores reached 75.9%, effectiveness scores reached 80.5%, and emotional resonance scores reached 78.4% — all three of which are also the highest recorded since VSignals launched in 2016. This new data builds on other encouraging recent surveys of Veterans about VA trust. Another recent survey revealed that Veteran trust in VA outpatient care increased to 91.8%, which is also an all-time high.
As trust in VA has increased, so has the number of Veterans who use VA services. VA is currently delivering more care and more benefits to more Veterans than ever before, including setting records for care and benefits delivered in 2023. Additionally, in 2024, Veterans are enrolling in VA care at the highest rates since before the pandemic and applying for VA benefits at a record-setting pace.
“There’s nothing more important than earning the trust of the Veterans we serve,” said VA Secretary Denis McDonough. “Veteran feedback is a critical part of VA’s strategy to increase Veteran access to their earned benefits and services. Surveys like this tell us what we’re getting right, and what we need to improve — so we can better serve those who served our country.”
